Many years ago we as a company, www.JmgvirtualConsulitng.com , and as a VMware Partner, started working with VMware products. Gosh, I still remember the day back in 2003 when I saw for the very first time a virtual machine hot migration with vMotion!
I seriously believe VMware has matured in every aspect moving from products, organizing events (VMworld), training people, but above else its Spanish and UK technical support team.
The reason why we are here today is to promote VMware technical support team in Spain and the UK because of it’s outstanding support during the week.
Just to give you a snashot of the situation, these guys go above and beyond their duty.
First VMware Spain took our emergency call over the weekend.
Secondly, first thing Monday morning, we were able to talk to Cloud Specialist SE Southern EMEA from VMware Spain who really went the extra mile for us and the customer. He remotely connected to the customer’s site to have a look at our issue with VMware Automation Center – by the way there are not that many installations of VMware Automation Center world wide.
Finally, VMware Spain scaled up the issue to another Cloud Specialist SE Southern EMEA – this time from VMware UK – who, despite the fact we were having issues with VMware remote support tool (webex) was waiting patiently for us to solve the remote access issue.
Adam was phenomenal and was able to sort out the problem in a matter of hours. He gave us a clear indication as to why VMware Automation Center was failing. It was awesome to witness Adam doing his magic remotely from the UK.
So my most sincere congratulations to the VMware Technical Support Team (Spain and UK) for a job very well done.
You guys are a great asset to VMware and I am very proud to work with you, hopefully for many years to come. My most sincere apologies to the VMware Spain team for any inconvenience caused. And to Adam in the UK for his amazing job. You guys deserve the credit. Well done.
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